Privacy policy

Effective Date: December, 2025

At TIS (This Is Spaceware LLC) (“TIS,” “we,” “our,” or “us”), your privacy is a priority. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, or otherwise interact with our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to operate our business effectively and provide a secure, personalized experience.

1.1 Personal Information

When you make a purchase, create an account, subscribe to communications, or contact us, we may collect:

  • Full name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Order and transaction details
  • Communication history with our support team

1.2 Payment Information

Payment details such as credit or debit card numbers are not stored by TIS. All payment information is securely processed by third-party payment providers that comply with industry security standards (e.g., PCI-DSS).

1.3 Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Device type, browser type, and operating system
  • Pages viewed, time spent on pages, and referring URLs
  • Location data (approximate)

This data helps us understand user behavior and improve site performance.

2. How We Use Your Information

We use collected information for the following purposes:

  • To process, fulfill, and deliver orders
  • To communicate order confirmations, shipping updates, and customer support responses
  • To verify identity and prevent fraud
  • To improve website functionality, usability, and performance
  • To personalize your shopping experience
  • To send marketing or promotional communications (only with your consent)
  • To comply with legal obligations and enforce our policies

3. Legal Basis for Processing (Where Applicable)

Depending on your location, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract (order fulfillment)
  • Your consent (marketing communications)
  • Compliance with legal obligations
  • Legitimate business interests (fraud prevention, service improvement)

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable essential website functionality
  • Remember user preferences
  • Analyze traffic and usage patterns
  • Improve site performance and content relevance

You may control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties only when necessary, including:

  • Payment processors
  • Shipping and fulfillment providers
  • Website hosting platforms (e.g., Shopify)
  • Analytics and marketing service providers

All third parties are contractually required to safeguard your data and use it solely for authorized purposes.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide services
  • Meet legal, accounting, or regulatory requirements
  • Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

7. Data Security

TIS implements appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we take reasonable measures to protect your data, no system can guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Object to certain data processing activities

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. International Users

If you access our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised effective date.

13. Contact Information

For questions, concerns, or privacy-related requests, please contact us at: thisisspaceware@gmail.com